Active Servicedesk
Active Servicedesk streamlines ITIL-aligned service management across diverse departments, enhancing service delivery with an intuitive interface. Its automated asset management, custom workflows, and multi-channel support empower users to efficiently log and track requests. With powerful reporting tools, organizations can optimize resource utilization and respond proactively to SLAs, ensuring continuous improvement.
Top Active Servicedesk Alternatives
StackScan
Build targeted website lists by filtering domains based on the technologies they use. 50,000+ technologies across millions of domains.
Requestia IT Service Management
Achieving excellence in IT is facilitated through this integrated IT Service Management software, enhancing operational efficiency and precision. It streamlines incident management, service requests, and change processes while offering real-time visibility and insightful analytics. By automating tasks and centralizing workflows, organizations can improve service delivery and overall user satisfaction effectively.
Alemba Service Manager
Alemba Service Manager streamlines IT Service Management with its no-code workflow, enabling users to efficiently manage 19 ITIL-aligned processes. This tool emphasizes automated request fulfilment, reducing response times significantly. Backed by 25 years of expertise, it offers tailored interfaces for diverse user needs, ensuring maximum returns on minimal investment.
Provance ITSM
ServiceTeam ITSM, tailored for Microsoft Partners and MSPs, revolutionizes the service desk agent experience with its intuitive, high-performance interface. Integrated seamlessly within Microsoft Power Apps and Dynamics 365, it enables automated workflows and leverages Power BI for insightful reporting, ultimately enhancing customer satisfaction and driving business growth. Available in Professional and Enterprise editions, it utilizes existing Microsoft technologies to maximize efficiency.
Aurus Service Center
Aurus Service Center offers a dynamic platform tailored for IT service management and business process optimization. With ITIL alignment and a user-friendly interface, service providers can effortlessly customize workflows, manage assets, and automate processes. The cloud-based solution ensures accessibility and swift implementation, enabling organizations to enhance service delivery and customer satisfaction efficiently.
sitehelpdesk IT
Providing robust help desk software for over twenty years, this solution caters to internal service needs, including IT Services and Facilities Management. Users can access features from any device, customize their interface, and benefit from extensive reporting tools. It offers flexible deployment options and supports unique corporate branding.
ITIL Service Desk Software
Built on ITSM principles, this software transforms service delivery by unifying actions on a single platform. With a no-code/low-code approach, it enables customizable workflows and real-time management of IT assets. AI-driven automation enhances productivity while breaking down data silos, allowing teams to focus on high-value tasks and boost end-user satisfaction.
Biz
AmAccess Biz revolutionizes business banking by enabling users to manage their accounts remotely, any time and from any location. This intuitive ITSM software streamlines financial tasks, offering a user-friendly interface that enhances efficiency and ensures quick access to essential banking functions, making business management simpler than ever.
C2 ITSM
C2 ITSM streamlines operational efficiency with a flexible service management platform designed for the unique needs of Canadian businesses. It empowers teams to automate workflows, manage requests, and track assets without coding. Users benefit from advanced customization options, enhancing service delivery and collaboration while maintaining cost-effectiveness and adaptability.
Octopus ITSM
Octopus ITSM offers a robust platform for managing IT services, hardware assets, and enterprise service requests. Designed to enhance user satisfaction, it streamlines workflows and integrates easily with existing systems. Its cloud architecture facilitates swift implementation, enabling organizations to optimize service delivery across various internal departments effectively.
Cadalys Service Management
Cadalys Service Management leverages Salesforce’s robust platform to enhance service delivery through ITIL-aligned processes. It empowers organizations to automate routine tasks, identify service gaps, and optimize workflows. By focusing on continual service improvement, it enhances productivity and profitability, ensuring swift issue resolution for both internal teams and client-facing operations.
HEAT Service Management
Provides IT infrastructure management software that allows you to help customers with the best IT service quality, performance, and delivery. It features service automation, modern design, voice and workflow automation, self-service and service catalog, and more. It offers a unified endpoint management solution, with reporting and compliance, application provisioning, and inventory management features.
CommandLink ITSM
CommandLink ITSM revolutionizes IT service management by streamlining workflows and enhancing team collaboration. The software offers intuitive tools for incident tracking, asset management, and performance analysis, enabling organizations to respond swiftly to issues. With its cloud-based architecture, users can access real-time insights from anywhere, promoting efficiency and informed decision-making.
LANDESK
Provides service desk software that allows you to deliver better service and greater satisfaction to your end users. It features asset management, data analytics, security management, mobility management, secure mobile email, service management, and more. The integration and automation feature offers in-context systems management, actionable event management, automation platform, and Computer Technology Integration (CTI).
MSM
Designed for organizations seeking to enhance their service management, this no-code solution streamlines processes across IT, HR, and Finance. It integrates seamlessly with existing applications, allowing for efficient data sharing and informed decision-making. With 30 years of industry expertise, it fosters productivity, reduces costs, and elevates customer experiences.
Track-It ITSM
Provides IT help desk and asset management software with reliable, affordable, and easy-to-use platform. It features knowledge management, scheduled reports, dashboards and analytics, mobile help desk, software licensing management, self-service portal, change management, facilities management, HR management, and more. It offers various optional add-ons, including physical inventory barcode, remote control, and user satisfaction survey.
Company Information
- Company: Latitude Software
- Country: South Africa
Top Active Servicedesk Features
- Intelligent ITIL service alignment
- Simplified user interface
- Automated asset management
- Pre-configured installation benefits
- Multi-channel call logging
- Customizable workflows
- Real-time trend analysis
- Incident and problem management
- User-friendly for all staff
- Android field service app
- Customizable user portal
- Automated call categorization
- Dynamic call assignment rules
- Proactive SLA management
- Scheduled recurring tasks
- Built-in and custom reporting
- Knowledge base access
- Email and SMS notifications
- Time and travel tracking
- Personnel details management
