Atlassian Enterprise Support
Atlassian Enterprise Support offers round-the-clock remote assistance, ensuring optimal performance for both Data Center and Cloud products. With dedicated senior support teams, quick response times, and tailored service packages, organizations can strategically mitigate risks and costs, enhancing their operational efficiency and reliability across various Atlassian tools.
Top Atlassian Enterprise Support Alternatives
StackScan
Identify and analyze websites by their tech stack with access to 50,000+ technologies and a database of 105 million domains.
Virtual Assist
Virtual Assist provides a safe, reliable platform for instant video-sharing, enabling seamless connections between organizations and their customers. Users can effortlessly initiate sessions via SMS, capture data, and leverage geo-location for real-time insights. With built-in PDF reporting and secure storage, it streamlines communication, making maintenance checks and claims assessments faster and more efficient.
Atlassian TAM
Atlassian TAM transforms ambitious goals into tangible results by maximizing investments through strategic guidance. It helps organizations build robust foundations, optimize workflows, and enhance team practices. By offering tailored best practices and technical expertise, TAM ensures successful deployment and adoption, driving innovation and reducing costs while uncovering hidden opportunities for growth.
LiteManager
LiteManager is a versatile remote support software that enables seamless control of computers over the Internet or local networks. With real-time desktop management, it offers secure access to files and services while supporting up to 30 computers for free. Ideal for technical support, remote administration, and classroom management, LiteManager ensures user safety with its unique Connect by ID feature and robust monitoring tools.
NetOp Remote Support
NetOp Remote Support enables efficient troubleshooting and support across various operating systems, offering features like role-based access through the NetOp Portal. It supports advanced configurations like vPro/AMT and includes a wealth of resources, such as knowledge articles, whitepapers, and e-books, to enhance user experience and technical understanding.
Wayk Now
Wayk Now is a cutting-edge remote support tool that empowers users to seamlessly take control of remote computers or share their own screen with trusted colleagues. Fully integrated with Remote Desktop Manager, it enhances usability and compatibility while addressing previous challenges with third-party technologies, fostering efficient IT management and collaboration.
Remote Utilities
Offering secure and cost-effective remote access, this software enables individuals and businesses to connect effortlessly to workstations and servers. With features like four authentication methods, mandatory encryption, and two-factor authentication, users can ensure their sessions remain safe. It supports various connection modes and integrates seamlessly into existing network environments for optimal flexibility and control.
Chrome Remote Desktop
Chrome Remote Desktop allows users to securely access their computers from various devices, including phones, tablets, and other PCs. This fast and user-friendly software enables seamless remote support, whether seeking help or assisting others. Accessible through the Google Chrome browser and mobile apps, it offers a convenient solution for remote connectivity.
ScreenMeet
This remote support software significantly boosts IT Help Desk and Contact Center efficiency, enabling teams to resolve 32% more issues on the first call. With secure, seamless access to Windows, Mac, iOS, and Android devices, agents can collaborate via voice, video, and screen sharing—all within a single interface, enhancing the customer experience.
ScreenMeet Support
Harnessing the power of seamless remote support, this software empowers IT Help Desk and Contact Center teams to boost their first-call resolution rate by 32%. With secure remote access across multiple platforms and integrated voice, video, and screen sharing, agents can efficiently resolve issues, enhancing overall customer satisfaction.
SessionStack
AI-enhanced digital experience analytics empower online retailers to transform visitor engagement into increased sales. By leveraging SessionStackAI, businesses can effortlessly uncover hidden conversion opportunities and receive actionable UX optimization insights. With secure, EU-compliant data collection and seamless integration across various frameworks, it ensures a smooth user journey and enhances customer retention.
RemotePC
RemotePC is a robust remote support software designed for organizations seeking seamless connectivity to their computers. With plans accommodating unlimited user licenses and access to multiple devices, users can collaborate effectively, transfer files, and print documents remotely. Security features include TLS 1.2/AES 256 encryption, ensuring safe operations across hybrid work environments.
RemoteToPC
RemoteToPC offers robust remote support software designed for enterprises and IT teams, facilitating seamless access to PCs and Macs. With features like remote printing, multi-monitor support, and real-time monitoring, users can efficiently manage devices from anywhere. Its intuitive user management system ensures secure access tailored to specific roles, making remote work easy and effective.
SecureCRT
SecureCRT is a leading SSH client renowned for its robust features and exceptional customer support. Users appreciate the responsiveness to feedback, often highlighting improvements based on their suggestions. With a strong track record of reliability, SecureCRT enhances secure remote access and session management, making it a preferred choice for professionals across various industries.
Surfly
Surfly enables seamless co-browsing across any website or application, allowing users and agents to interact in real-time without downloads or plugins. It enhances digital purchasing experiences by providing instant support, masking sensitive data, and enabling multi-user sessions. With powerful integrations and customizable workflows, it transforms online collaboration effortlessly.
HelpWire
HelpWire offers seamless remote desktop access, allowing IT professionals to support Windows, macOS, and Linux users effortlessly. With features like quick session initiation, unattended access, and robust security, technicians can resolve issues in real-time. Ideal for small IT teams and help desks, it streamlines client support while reducing on-site visits.
Company Information
- Company: Atlassian
- Country: Australia
Top Atlassian Enterprise Support Features
- 24/7 technical support availability
- Dedicated senior support team
- Fast response times
- Assigned support representatives
- Proactive health checks
- Environment familiarity onboarding
- Escalation priority for issues
- Flexible support packaging options
- Coverage for Enterprise products
- Support for multiple products
- Customizable consulting services
- Community support access
- Self-help documentation resources
- Language support availability
- Reduced response times for critical issues
- Mitigation of operational risks
- Cost reduction strategies
- Efficient incident management
- Tailored support for large teams
- Migration assistance from Data Center to Cloud.
