Clarity SM

SolarWinds Web Help Desk

Provides help desk and IT asset management software that helps you to simplify your IT service management processes. It features ticketing management, IT asset discovery, help desk, knowledge management, change management, change approval workflows, and more. The performance reporting feature offers graphical and intuitive reports, report delivery scheduling, and reports exporting.

iSupport Software

Offering both on-premise and hosted editions, iSupport Software streamlines incident management and service desk functionalities. It automates processes such as incident tracking, knowledge base management, and asset scanning. Users benefit from customizable workflows, extensive communication options, and robust reporting tools—facilitating informed decision-making and enhanced customer service.

askSpoke

Hivy

Hivy - Work happily with all the things that you need at your workplace. It is one of the best Service desk solutions which allow users to do their work efficiently. It is a back to back solution for task management that helps operational teams and helpdesk platform for the employees.

Splashtop On-Demand Support

Splashtop On-Demand Support is a powerful service desk software designed for individuals and small teams to access work computers from anywhere. It enables IT professionals to provide efficient remote support across multiple devices, featuring real-time patch management, centralized control, and seamless integration with leading ticketing solutions, ensuring fast, secure, and reliable connections.

Service Creatio

Service Creatio empowers organizations to effectively manage cases and customer requests with its AI-native capabilities. It features automated case registration and classification, omnichannel communication tools, and a unified agent desktop. With advanced knowledge management and seamless team collaboration, it enhances operational efficiency and significantly boosts customer satisfaction.

SunView ChangeGear

ChangeGear streamlines IT management through a suite of customizable modules tailored to enhance organizational efficiency. Users navigate specific modules, such as Incident Management and Change Management, based on their access levels. This flexibility allows teams to effectively manage service requests, track problems, and maintain an organized knowledge base within their IT lifecycle.

IBM Control Desk on Cloud

IBM Control Desk on Cloud seamlessly integrates IT and operational technology, enabling real-time asset tracking and advanced analytics. This cloud-based platform enhances user support and enterprise service management by combining physical asset management with help and service desk functions. It empowers organizations to streamline processes, reduce costs, and elevate user satisfaction through automated service management and self-service options.

ServiceNow Customer Service Management

Elevating customer service beyond simple engagement, this solution connects customer service with other teams to ensure swift issue resolution. By automating requests and intelligently routing cases, it enhances operational efficiency. Users benefit from AI-powered chatbots and embedded self-service, while real-time monitoring identifies problems, allowing for proactive customer communications and faster resolutions.

CA Unified Infrastructure Management

Transforming how organizations manage workflows, CA Unified Infrastructure Management automates interactions and integrates support processes across teams. By leveraging AI-driven workflows, it enhances collaboration and efficiency, adapting to complex needs while streamlining service management. This customizable platform optimizes incident, change, and request handling, empowering teams with intelligent automation and insights.

Incident IQ

Transforming the operational landscape of K-12 education, this service management platform streamlines workflows across school districts. With features like asset management, ticketing, resource tracking, and HR service delivery, it unifies support operations into a single, efficient system, enhancing both teaching and administrative functions for educators and staff alike.

ManageEngine ServiceDesk Plus MSP

ManageEngine ServiceDesk Plus MSP is an AI-driven platform tailored for Managed Service Providers (MSPs) to enhance service delivery and profitability. It seamlessly integrates ITSM and PSA functionalities, enabling automation of workflows, customizable service catalogs, and efficient incident management. With built-in project tracking tools and smart analytics, MSPs can optimize operations and focus on client satisfaction.

Cherwell ITSM

Cherwell ITSM, now integrated within Ivanti’s suite, provides organizations with a no-code platform for automating service management across various business units. Designed for versatility, it streamlines IT operations and extends into HR, Facilities, and Project Management, enhancing service efficiency and enabling organizations to achieve their objectives swiftly.

Matrix42 Service Management

Matrix42 Service Management transforms IT operations by integrating IT and enterprise service management solutions. This platform enables organizations to streamline software and asset management, enhance endpoint protection, and drive intelligent automation. With tailored deployment options and robust compliance capabilities, businesses can optimize costs while improving user satisfaction and operational agility.

ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus is a comprehensive service management solution that integrates IT service management, asset management, and enterprise service capabilities. With embedded AI technologies, it enhances service delivery across IT and non-IT departments, ensuring seamless workflows and intelligent automation, all while maintaining robust security and scalability.