Keyfax
Keyfax is an intelligent diagnostic tool designed for social housing organizations, empowering over 29,000 customer service advisors to accurately resolve tenancy and repair inquiries. Its user-friendly interface enables tenants to self-diagnose issues, ensuring efficient service delivery and enhancing the customer experience for over 4 million repairs annually.
Top Keyfax Alternatives
StackScan
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Clockwork IT
Field service management software revolutionizes operations for businesses across the UK and Europe by enabling dynamic scheduling and instant job allocation on mobile devices. With tailored workflows and reduced time between job completion and billing, it boosts efficiency, enhances customer service, and keeps teams connected, all on a single platform.
Logicalware
Logicalware offers a robust customer service software solution designed to enhance communication and streamline support processes. By integrating various channels, it enables teams to manage inquiries efficiently. The platform’s customizable features allow businesses to tailor their workflows, ensuring a responsive and personalized customer experience that fosters satisfaction and loyalty.
Airline
At Disrupt, an expert services partner, businesses can harness AI, contact center solutions, and data insights to elevate customer experiences. By optimizing agent workflows and leveraging Natural Language Processing, organizations effectively reduce handling times and costs while improving first-call resolution and overall service quality, ensuring memorable customer journeys.
Mava
Mava provides a free plan tailored for smaller communities, enabling management of up to 100 support requests monthly. Users can explore most features, with advanced options available in paid tiers. Unlimited team members can join without extra costs, while AI capabilities enhance operations across all plans.
Intelagent
This innovative AI solution significantly reduces email handling time by 30%, lowers contact center traffic, and boosts CSAT scores. Capable of processing thousands of emails at once and completing tasks equivalent to 4.6 agents, it streamlines operations, enhances customer interactions, and enables rapid integration across platforms, all while ensuring data security.
Timworks
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ShowHows
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House-on-the-Hill
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ChannelReply
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SmartCrowd
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WhosOn
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TypeGenie
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HaloCRM
HaloCRM is an intuitive platform designed for customer-facing teams to seamlessly manage conversations across various channels. It enhances user experience by centralizing communication, streamlining processes, and boosting efficiency in service delivery. The platform empowers teams to automate tasks, ensuring secure and auditable management of customer interactions throughout the organization.
vScreen
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NetSupport
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Company Information
- Company: Omfax Systems Ltd
- Country: United Kingdom
Top Keyfax Features
- Intelligent scripting for enquiries
- User-friendly graphical system
- Accurate repair diagnosis
- Integrated housing portal support
- Self-service repair guidance
- Responsive online enquiries portal
- Multi-device compatibility
- Accurate tenancy enquiry handling
- KeyNamics integration with Dynamics 365
- On-brand graphical self-service
- Background job for customer needs
- Deep integration with ActiveH Desktop
- Improved ActiveH Web integration
- Rapid deployment for customer service
- Enhanced customer experience focus
- Comprehensive training support
- Real-time repair issue identification
- Streamlined customer service process
- Award-winning innovation recognition
- Extensive customer support network.
