ServiceFocus
An innovative ITSM solution, ServiceFocus harnesses automation, AI, and analytics to transform service delivery from ticketing to resolution. It features customizable branding, flexible licensing, and robust integration options. With tools for real-time collaboration, proactive ticket management, and insightful reporting, it empowers organizations to enhance user experiences and streamline operations effectively.
Top ServiceFocus Alternatives
StackScan
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OnPage Incident Management System
OnPage Incident Management System revolutionizes ITSM in healthcare by automating critical alert routing and on-call management. Its secure platform enhances collaboration during urgent situations, ensuring that the right responders are notified promptly. With persistent alerts and insightful reporting, it empowers teams to optimize incident response and improve patient outcomes.
Transposit
After years of innovation, Transposit has made the difficult decision to close its doors. However, its cutting-edge technology and products will continue under Harness, a renowned leader in the DevOps space. This transition promises to further enhance IT operations through advanced AI and automation, ensuring ongoing value for customers.
Autotask
Provides a complete IT business management solution that allows you to optimize your IT service operation. It features service desk, SLA management, customer notes and contracts, customizable dashboard, drag-and-drop dispatcher workshop, endpoint management, automatic project workflow, and more. It helps to improve your revenue by automating daily tasks and maximize earnings from your resources.
Xurrent
This ITSM software revolutionizes service management with its AI-powered capabilities, ensuring swift implementation in just 4-12 weeks. By integrating seamlessly across departments like IT, HR, and Finance, it enhances productivity, automates workflows, and promotes efficient communication. Its cloud-based design allows for easy upgrades and robust customization without coding.
AssetSonar
AssetSonar transforms physical asset management with an intuitive IT asset management solution that enhances efficiency and utilization. By automating software and hardware tracking, it provides real-time visibility into asset dependencies, streamlines maintenance operations, and optimizes software licenses, ultimately reducing costs and enhancing security across the IT ecosystem.
Track-It ITSM
Provides IT help desk and asset management software with reliable, affordable, and easy-to-use platform. It features knowledge management, scheduled reports, dashboards and analytics, mobile help desk, software licensing management, self-service portal, change management, facilities management, HR management, and more. It offers various optional add-ons, including physical inventory barcode, remote control, and user satisfaction survey.
SymphonyAI Apex
Redefining enterprise service management, SymphonyAI Apex leverages generative AI to enhance ITSM/ESM capabilities, enabling service requests to be resolved up to 50% faster. Its low-code/no-code architecture empowers IT teams to swiftly launch and manage services, automating workflows across departments while improving employee experiences through a unified portal.
LANDESK
Provides service desk software that allows you to deliver better service and greater satisfaction to your end users. It features asset management, data analytics, security management, mobility management, secure mobile email, service management, and more. The integration and automation feature offers in-context systems management, actionable event management, automation platform, and Computer Technology Integration (CTI).
Cherwell
Provides IT service management software that allows you to turbocharge your service desk. It features IT self-service portal, metadata architecture, ITSM dashboard and reporting, ITIL processes, service catalog, mobile ITSM, and more. It offers merge-able application (mApp) solutions which allow your partners and customers to quickly and easily merge new functionality to the platform.
HEAT Service Management
Provides IT infrastructure management software that allows you to help customers with the best IT service quality, performance, and delivery. It features service automation, modern design, voice and workflow automation, self-service and service catalog, and more. It offers a unified endpoint management solution, with reporting and compliance, application provisioning, and inventory management features.
SysAid ITSM
Provides IT service management, help desk, and ticketing software that integrates all important IT tools into one complete system. It features incident management, problem management, change management, service level management, self-service portal, knowledge management, remote control, network discovery, patch management, and more. It offers third-party integrations with Google Apps, Sage, QuickBooks, SAP, and Salesforce.
Aurus Service Center
Aurus Service Center offers a dynamic platform tailored for IT service management and business process optimization. With ITIL alignment and a user-friendly interface, service providers can effortlessly customize workflows, manage assets, and automate processes. The cloud-based solution ensures accessibility and swift implementation, enabling organizations to enhance service delivery and customer satisfaction efficiently.
MIR
MIR offers sophisticated notification solutions tailored for organizations navigating complex operations and mobile workforces. It enables targeted alerts through GIS, facilitates two-way communication for real-time feedback, and enhances employee safety with features like SOS. By integrating seamlessly with existing systems, MIR streamlines critical event management and ensures data integrity.
Cadalys Service Management
Cadalys Service Management leverages Salesforce’s robust platform to enhance service delivery through ITIL-aligned processes. It empowers organizations to automate routine tasks, identify service gaps, and optimize workflows. By focusing on continual service improvement, it enhances productivity and profitability, ensuring swift issue resolution for both internal teams and client-facing operations.
Samanage ITSM
Provides cloud-based IT service desk, help desk, and asset management software that helps you to deliver better service quality and reduce your workloads. It features problem and changes, contracts and licenses, self-service portal, service catalog, risk detection, SLA management, reports and API, mobile access, and more. It offers integrations with Google Apps and Zendesk.
Company Information
- Company: HTC Global Services
- Country: United States
Top ServiceFocus Features
- Automated ticket resolution
- AI-powered decision support
- Real-time incident tracking
- Customizable branding options
- Flexible licensing model
- Multi-tenancy support
- Self-healing capabilities
- Integrated sentiment analysis
- Interactive IVR features
- Workflow management engine
- Predictive ticket analytics
- RPA integration for issues
- Live collaboration tools
- Trend visualization dashboards
- Automated SLA monitoring
- Knowledge base search with NLP
- Ad hoc reporting capabilities
- Drag-and-drop configuration
- Instant notifications for incidents
- Integration with enterprise APIs.
