Sunrise ITSM

Hornbill Service Manager

Hornbill Service Manager revolutionizes customer experience through seamless digital interactions and automated service delivery. It features a unified portal for omnichannel support, robust workflow automation, and self-service capabilities. By empowering organizations with AI-driven tools, it enhances IT service visibility, streamlines operations, and significantly reduces routine workloads, driving efficiency across teams.

Service Management Automation

Service Management Automation (SMAX) offers a robust service desk software solution that streamlines IT and non-IT operations. With features like a native mobile app, smart analytics, and a virtual agent, it effectively manages incidents, changes, and assets. The platform also includes a universal CMDB and vendor management capabilities for enhanced service catalog management.

Symantec ServiceDesk

Symantec ServiceDesk empowers organizations to efficiently manage endpoint security and device control both inside and outside the network perimeter. By automating deployments and enhancing security measures, it provides IT teams with a unified platform to streamline support and maintain operational integrity across diverse environments and device types.

vFire

vFire streamlines enterprise service management with its no-code workflow, enabling users to effortlessly design processes through drag-and-drop features. With a proven track record in ITSM, it offers ready-to-use processes for rapid deployment, ensuring organizations achieve optimal efficiency and significant returns on their investment with minimal setup costs.

SerioPlus

SerioPlus streamlines server management with intuitive tools tailored for web professionals. It enables efficient oversight of websites, applications, and hosting services, enhancing productivity. With a focus on user-friendly design, SerioPlus simplifies complex tasks, making it easier to handle DNS, email, and various online services effectively within a cohesive interface.

OpenText ZENworks Service Desk

ZENworks Service Desk transforms chaotic IT environments into streamlined operations. By integrating with enterprise directories and cloud solutions, it enhances efficiency and saves time, allowing technicians to manage user requests through multiple channels, including text and mobile apps. This approach fosters a more responsive and organized service desk experience.

ProactivaNET Service Desk

ProactivaNET Service Desk revolutionizes IT management by automating processes and enhancing user experience. With seamless integration of ITAM and ITSM, it provides real-time insights into IT assets, optimizes incident resolution, and ensures alignment with ITIL 4 practices. Users benefit from improved service efficiency, reduced downtime, and enhanced cybersecurity measures.

Vorex

Vorex streamlines IT management by offering a robust Service Desk Software that simplifies ticket handling, project staffing, and real-time reporting. With seamless integration into Kaseya VSA, it enables technicians to resolve service requests 40% faster, reducing ticket volume and enhancing customer satisfaction. Customizable workflows ensure efficient operations tailored to unique team needs.

ITSM 365

ITSM 365 is a versatile service desk software designed to streamline operations across various departments, including IT, HR, and client services. It facilitates omnichannel request handling, equipment tracking, and analytics. Users benefit from a low-code platform for tailored processes, ensuring efficient collaboration, project management, and automated customer support, all within a unified system.

Point of Business

Point of Business enhances service management for municipalities by automating and streamlining business functions. With tools like the Automation Orchestrator and Luma Virtual Agent, it addresses increasing service request volumes and cost pressures, delivering agility and improved customer experiences. Organizations can efficiently manage their assets throughout their lifecycles.

Admin24

Admin24 offers a robust Service Desk integrated with Bitrix24, facilitating streamlined client interactions through popular social networks and instant messengers like Telegram, WhatsApp, and VK. It enhances customer service with automated request processing, comprehensive client tracking, and performance analysis, ensuring efficient multi-channel support and timely notifications for clients.

Best Support System

Best Support System is a robust Service Desk Software designed to enhance customer interaction and streamline support processes. Featuring an intuitive user interface, it offers ticket management, real-time reporting, and seamless integration with various platforms. This software prioritizes user satisfaction, ensuring businesses can efficiently address client needs and improve overall service quality.

IT Service Management

Hubcase

Automating B2B collaboration, Hubcase enhances support case management by integrating seamlessly with platforms like NetSuite and Salesforce. Users enjoy familiar interfaces while benefiting from advanced escalation capabilities. The backend communication is streamlined through Hubcase Exchange, promoting efficiency and accountability. A free cloud-based Help Desk is available for those without existing systems.

SMART Service Desk

SMART Service Desk is a robust service desk software solution headquartered in Dallas, Texas. Specializing in IT Service Management (ITSM), Governance, Risk, and Compliance (GRC), and Service Asset and Configuration Management (SACM), it leverages industry-leading best practices to streamline IT operations and enhance customer relationship management (CRM).