ManageEngine ServiceDesk Plus MSP

CA Unified Infrastructure Management

Transforming how organizations manage workflows, CA Unified Infrastructure Management automates interactions and integrates support processes across teams. By leveraging AI-driven workflows, it enhances collaboration and efficiency, adapting to complex needs while streamlining service management. This customizable platform optimizes incident, change, and request handling, empowering teams with intelligent automation and insights.

Matrix42 Service Management

Matrix42 Service Management transforms IT operations by integrating IT and enterprise service management solutions. This platform enables organizations to streamline software and asset management, enhance endpoint protection, and drive intelligent automation. With tailored deployment options and robust compliance capabilities, businesses can optimize costs while improving user satisfaction and operational agility.

IBM Control Desk on Cloud

IBM Control Desk on Cloud seamlessly integrates IT and operational technology, enabling real-time asset tracking and advanced analytics. This cloud-based platform enhances user support and enterprise service management by combining physical asset management with help and service desk functions. It empowers organizations to streamline processes, reduce costs, and elevate user satisfaction through automated service management and self-service options.

IT Service Management

Service Creatio

Service Creatio empowers organizations to effectively manage cases and customer requests with its AI-native capabilities. It features automated case registration and classification, omnichannel communication tools, and a unified agent desktop. With advanced knowledge management and seamless team collaboration, it enhances operational efficiency and significantly boosts customer satisfaction.

Vorex

Vorex streamlines IT management by offering a robust Service Desk Software that simplifies ticket handling, project staffing, and real-time reporting. With seamless integration into Kaseya VSA, it enables technicians to resolve service requests 40% faster, reducing ticket volume and enhancing customer satisfaction. Customizable workflows ensure efficient operations tailored to unique team needs.

Hivy

Hivy - Work happily with all the things that you need at your workplace. It is one of the best Service desk solutions which allow users to do their work efficiently. It is a back to back solution for task management that helps operational teams and helpdesk platform for the employees.

Point of Business

Point of Business enhances service management for municipalities by automating and streamlining business functions. With tools like the Automation Orchestrator and Luma Virtual Agent, it addresses increasing service request volumes and cost pressures, delivering agility and improved customer experiences. Organizations can efficiently manage their assets throughout their lifecycles.

iSupport Software

Offering both on-premise and hosted editions, iSupport Software streamlines incident management and service desk functionalities. It automates processes such as incident tracking, knowledge base management, and asset scanning. Users benefit from customizable workflows, extensive communication options, and robust reporting tools—facilitating informed decision-making and enhanced customer service.

Hubcase

Automating B2B collaboration, Hubcase enhances support case management by integrating seamlessly with platforms like NetSuite and Salesforce. Users enjoy familiar interfaces while benefiting from advanced escalation capabilities. The backend communication is streamlined through Hubcase Exchange, promoting efficiency and accountability. A free cloud-based Help Desk is available for those without existing systems.

Clarity SM

Clarity SM enhances operational efficiency by streamlining service management processes. By integrating seamlessly with Clarity PPM, it empowers organizations to manage service requests, incidents, and changes effectively. This software provides real-time insights and analytics, enabling teams to prioritize tasks, improve response times, and foster a culture of continuous improvement within the business.

SP Employee Self-Service

The SP Employee Hub is an intuitive self-service portal designed for Microsoft 365, enhancing workplace efficiency for small to medium-sized businesses. It consolidates essential tools and resources, allowing employees to easily access information, submit HR requests, and utilize a knowledge base, streamlining communication and reducing HR workload.

SolarWinds Web Help Desk

Provides help desk and IT asset management software that helps you to simplify your IT service management processes. It features ticketing management, IT asset discovery, help desk, knowledge management, change management, change approval workflows, and more. The performance reporting feature offers graphical and intuitive reports, report delivery scheduling, and reports exporting.

SolarWinds Service Desk

Offering a robust service-desk and IT asset-management solution, SolarWinds Service Desk enables IT, HR, and Facilities professionals to efficiently handle requests. Its customizable platform fosters collaboration through an in-app 'whiteboard', empowering teams to manage hardware, software, licenses, and compliance while minimizing operational disruptions and enhancing employee support.

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