Spiceworks Help Desk

SolarWinds Service Desk

Offering a robust service-desk and IT asset-management solution, SolarWinds Service Desk enables IT, HR, and Facilities professionals to efficiently handle requests. Its customizable platform fosters collaboration through an in-app 'whiteboard', empowering teams to manage hardware, software, licenses, and compliance while minimizing operational disruptions and enhancing employee support.

BMC Helix ITSM

BMC Helix ITSM revolutionizes service desk operations with AI-driven insights for faster incident resolution and enhanced efficiency. Its user-friendly interface facilitates omni-channel support, empowering agents and users alike. Seamless integration with DevOps tools ensures proactive risk management, while automation streamlines workflows, allowing teams to focus on strategic priorities and innovation.

SP Employee Self-Service

The SP Employee Hub is an intuitive self-service portal designed for Microsoft 365, enhancing workplace efficiency for small to medium-sized businesses. It consolidates essential tools and resources, allowing employees to easily access information, submit HR requests, and utilize a knowledge base, streamlining communication and reducing HR workload.

Ivanti Service Manager

Ivanti Service Manager empowers enterprises with flexible, proactive service management solutions, enhancing IT and organizational efficiency. With automation capabilities, no-code workflows, and AI-driven tools, it transforms service delivery, reduces manual processes, and accelerates issue resolution. This platform adapts to evolving needs, ensuring optimal performance and improved employee experiences.

Hubcase

Automating B2B collaboration, Hubcase enhances support case management by integrating seamlessly with platforms like NetSuite and Salesforce. Users enjoy familiar interfaces while benefiting from advanced escalation capabilities. The backend communication is streamlined through Hubcase Exchange, promoting efficiency and accountability. A free cloud-based Help Desk is available for those without existing systems.

Vivantio Pro

Vivantio Pro empowers organizations to enhance their service operations across diverse departments, including IT, HR, and customer service. With features like AI-driven automation, digital self-service, and seamless integrations, it streamlines workflows, optimizes asset management, and improves customer satisfaction, ensuring teams deliver exceptional service efficiently.

Point of Business

Point of Business enhances service management for municipalities by automating and streamlining business functions. With tools like the Automation Orchestrator and Luma Virtual Agent, it addresses increasing service request volumes and cost pressures, delivering agility and improved customer experiences. Organizations can efficiently manage their assets throughout their lifecycles.

ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus is a comprehensive service management solution that integrates IT service management, asset management, and enterprise service capabilities. With embedded AI technologies, it enhances service delivery across IT and non-IT departments, ensuring seamless workflows and intelligent automation, all while maintaining robust security and scalability.

Vorex

Vorex streamlines IT management by offering a robust Service Desk Software that simplifies ticket handling, project staffing, and real-time reporting. With seamless integration into Kaseya VSA, it enables technicians to resolve service requests 40% faster, reducing ticket volume and enhancing customer satisfaction. Customizable workflows ensure efficient operations tailored to unique team needs.

Cherwell ITSM

Cherwell ITSM, now integrated within Ivanti’s suite, provides organizations with a no-code platform for automating service management across various business units. Designed for versatility, it streamlines IT operations and extends into HR, Facilities, and Project Management, enhancing service efficiency and enabling organizations to achieve their objectives swiftly.

IT Service Management

Incident IQ

Transforming the operational landscape of K-12 education, this service management platform streamlines workflows across school districts. With features like asset management, ticketing, resource tracking, and HR service delivery, it unifies support operations into a single, efficient system, enhancing both teaching and administrative functions for educators and staff alike.

Matrix42 Service Management

Matrix42 Service Management transforms IT operations by integrating IT and enterprise service management solutions. This platform enables organizations to streamline software and asset management, enhance endpoint protection, and drive intelligent automation. With tailored deployment options and robust compliance capabilities, businesses can optimize costs while improving user satisfaction and operational agility.

ServiceNow Customer Service Management

Elevating customer service beyond simple engagement, this solution connects customer service with other teams to ensure swift issue resolution. By automating requests and intelligently routing cases, it enhances operational efficiency. Users benefit from AI-powered chatbots and embedded self-service, while real-time monitoring identifies problems, allowing for proactive customer communications and faster resolutions.

ManageEngine ServiceDesk Plus MSP

ManageEngine ServiceDesk Plus MSP is an AI-driven platform tailored for Managed Service Providers (MSPs) to enhance service delivery and profitability. It seamlessly integrates ITSM and PSA functionalities, enabling automation of workflows, customizable service catalogs, and efficient incident management. With built-in project tracking tools and smart analytics, MSPs can optimize operations and focus on client satisfaction.